About Our Team

We do things a bit differently, and that's the way we like it!

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Our Team

Our ability to deliver outstanding results for our members starts with our team of smart, capable employees. We come from a diverse set of experiences and backgrounds. As unique as we are individually, we share a mutual passion for customer service and doing excellent work for our members and partners. We pride ourselves on our strategic, integrated approach to being the resource our members turn to first.


Get to know your IIANM team below:

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Patty Padon
President / CEO


- Association Management
- Public Relations
- Technical Ins Assistance
- Legislative/Advocacy
- Starting an Agency

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Rachel Sheffield
Director of Member Services


- Office Operations
- Event Planning
- Education
- La Voz Magazine & Member Directory

- Website
- Partners

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Skylar Chavez
Member Development Coordinator


- Member Communications
- Social Media
- Membership Onboarding and Outreach

- Young Agents Liaison

Our Distributed Team

Melissa Reed

E&O / Cyber Administrator

April Pitz

RLI Administrator (Personal Umbrella)
800-221-7917 Ext: 5360