Introducing our most flexible LIVE CE yet!
On-Demand Videos / LIVE Classroom Equivalent CREDITS / High Quality / Group Discounts / NO TESTING / No Travel
New to ABEN? Save 40% on your first purchase
Can be used for multiple classes!
Use Code: 1stABEN
Some things to note:
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- IIANM members receive a discount on all classes. You will be required to register on the ABEN website with a separate ABEN login and password
- You will also have to pay an additional $2/hour for New Mexico state uploading fees
- You can build your own bundle for discounted pricing
- Agency group viewing will receive a significant discount - the more people, the deeper the discount
NEW CE BUNDLE DEALS!
Please note: You have 90 days to view your courses once purchased!
Property & Casualty On-Demand Continuing Education Course Library:
Please note: You have 90 days to view your courses once purchased
Could Ethics Be Stunting Your Growth?
Instructor: Sara Bradshaw
3 ETHICSCE Hours / Approved for both P&C and L&H Licenses
Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the conventional "command and control" approach, drawing insights from "Trust & Inspire" Stephen Covey's latest best-seller as well as wisdom from leadership icons, John Maxwell and Warren Bennis. We'll dive deep into reimagining leadership, emphasizing genuine integrity and the true meaning of growth. Through memorable analogies and actionable insights, uncover how leaders and followers coexist in a thriving ecosystem. By the end, walk away with a refined perspective on ethics, poised to unlock unprecedented growth for your organization. In today's complex landscape, the right ethical approach can be the catalyst to leap forward.
Member = $84
Non-member= $120
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
Instructor: Terry Tadlock
3 ETHICSCE Hours / Approved for both P&C and L&H Licenses
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will occur. Buckle up, this will be a little different than most courses you will ever attend, but may just leave your agency not only ethical, but more productive than ever.
Member = $84
Non-member= $120
5 Contractor Coverage Concepts Every Agent Must Understand
Instructor: Chris Boggs
2 General CE Hours / Approved for P&C and L&H Licenses
Contractor risks are unique. Agents must understand these unique risks, exposures, and coverages to properly manage their contractor clients. This session focuses on five of the most common contractor risk exposures:
- Contractual Risk Transfer
- Properly Extending Insured Status
- Business Auto Issues
- Misuse of the Absolute Pollution Exclusion
- Professional and Pollution Exposures Faced by Contractors
A lot of material is covered in this fast-moving, two-hour session. Agents will be better prepared to analyze the risks presented by their contractor clients and know how to properly respond to their coverage needs and claim questions.
Member = $56
Non-member= $80
A Little of This and A Little of That: New Threats & Possibilities in Commercial/Personal Lines
Instructor: Chris Boggs
2 General CE Hours / Approved for P&C Licenses
We cover a lot of ground in this session – five topics to be exact. But when we are through, you will be better able to explain some of the new exposures, policy issues and available options. You will also be more at ease with the so-called “disruptors.”
Member = $56
Non-member= $80
A Walk Around the Farm - Farm Liability Considerations
Instructor: Samuel T. Bennett, CIC, AFIS, CRIS, CPIA
2 General CE Hours / Approved for P&C Licenses
This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.
Member = $56
Non-member= $80
A Walk Around the Farm - Farm Property Considerations
Instructor: Samuel T. Bennett, CIC, AFIS, CRIS, CPIA
2 General CE Hours / Approved for P&C Licenses
This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program. Even though many carriers do not use ISO forms in their farm program, the information is consistent also for AAIS and most proprietary farm programs.
Member = $56
Non-member= $80
Commercial Lines Claims That Cause Problems
Instructor: Terry Tadlock
3 General CE Hours / Approved for P&C Licenses
Have you ever found yourself baffled by an adjusters handling of a claim? If not, you may be very new to our industry. This course takes an in-depth look at some of the interesting claims in our business that have left a few agents shaking their heads. We want to make sure it doesn’t happen to you. We will examine a variety of commercial lines claims including those involving Commercial Property limits, Leases, ACV vs. RC, Business Income triggers and Civil Authority Coverage, “Your Work” and Liquor Liability exclusions, and more.
Member = $84
Non-member= $120
Directors & Officers Liability
Instructor: Richard Pitts
3 General CE Hours / Approved for P&C Licenses
Learning Objectives
- Corporate Law Principles
- Putting those Principles to Work
- The Marketplace and The Profile of a D&O Purchaser
- Industry standard D&O forms: Limits, Conditions and Exclusions
Major Subjects
- Corporate Law Principles and putting those Principles to work
- The Marketplace and the profile of a D&O Purchaser
- Industry Standard D&O forms
Member = $84
Non-member= $120
Issues in Construction Bonds
Instructor: Richard Pitts
3 General CE Hours / Approved for P&C Licenses
This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry. The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships in the typical commercial construction contract. This includes a discussion of the design - bid - build methodology and also the construction management methodology for commercial construction contracts. A brief review of the design - build method of construction is also included.
Member = $84
Non-member= $120
Personal Lines Issues That Keep You Up at Night
Instructor: Terry Tadlock
2 General CE Hours / Approved for P&C Licenses
Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct. This course will take a detailed look at some of the more common mistakes made when writing Personal Lines coverage and how the claims adjusters responded.
Member = $56
Non-member= $80
Risk, Risk Management and Insurance: Why Agents Are NOT Risk Managers
Instructor: Chris Boggs
3 General CE Hours / Approved for P&C Licenses
“Risk” is not our enemy. In fact, risk is necessary for a society to survive and prosper. To prepare for the risks inherent in everything we do, we must understand the concept of risk, learn how to measure risk and be prepared to manage it.
“Risk management” and “Insurance” are not synonymous. Risk management is a process combining methods for reducing or avoiding an undesirable event. Insurance is only one tool used in risk management that combines the concepts of risk transfer and risk sharing.
Member = $84
Non-member= $120
The Basics of Contractual Risk Transfer, Additional Insureds and Certificates of Insurance
Instructor: Chris Boggs
4 General CE Hours / Approved for P&C Licenses
Contractual risk transfer is a common risk management technique. The purpose is to push the responsibility for any injury or damage down to the party closest to and best able to control the operation or the outcome the person or entity doing the work. Upper tier contractors have the potential to be held vicariously liable for the actions of their subcontractors, so they use contractual risk transfer as one method for mitigating their exposure; that’s just good risk management.
Member = $112
Non-member= $160
The "Lucky" 13 Most Important Issues in Homeowners Insurance
Instructor: Richard Pitts
3 General CE Hours / Approved for P&C Licenses
This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered. For those producers that are more familiar with personal lines issues, the course functions as a reminder of some significant issues to address with insureds and an update on current developments in the field.
Member = $84
Non-member= $120
The Mystery of Business Income Insurance
Instructor: Terry Tadlock
3 General CE Hours / Approved for P&C Licenses
This 3-hr webcast provides an in-depth look at one of the most confusing policy forms. This course will explain and analyze the Business Income forms and take the “mystery” out of this vital coverage.
Member = $84
Non-member= $120
The Personal Auto Policy - A Friendly Little Fella - Until He Isn't
Instructor: Samuel T. Bennett, CIC, AFIS, CRIS, CPIA
3 General CE Hours / Approved for P&C Licenses
This coverage form is an incredibly important part of a personal risk management plan for each and every personal lines client because of their liability exposures.
Member = $84
Non-member= $120
We Call it Cannabis Now
Instructor: Richard Pitts
2 General CE Hours / Approved for P&C Licenses
This class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws. The course has a particular emphasis on examining the commercial risks, but also addresses the personal lines or / homeowner’s insurance issues. Also, while the first part of the course is an examination of the ways in which law and risks are changing, part of the second portion of the course is an interactive, case-study examination of the coverage issues that already exist and have been decided in other states.
Member = $56
Non-member= $80
Workers’ Compensation: 5 Mistakes Every Agent Makes
Instructor: Chris Boggs
2 General CE Hours / Approved for P&C Licenses
Workers' compensation, as a coverage, is simple. A worker gets hurt, the work comp policy pays theoretically. That's the simple part.
The more complicated areas of workers' compensation involve the state laws and legal doctrines applicable to workers' comp.
Agents must be able to answer these questions when they arise. But there is much confusion and misinformation surrounding these topics. This session undertakes to introduce and answer these five questions to help prepare agents to better manage their client's usual and unusual workers' compensation exposures.
Member = $56
Non-member= $80
"Why Does My HO Policy Hate My Riding Lawnmower?" Personal Lines Policy Gaps and Exclusions
Instructor: Jeff Odom
2 General CE Hours / Approved for P&C Licenses
When it comes to ISO homeowners or personal auto policies, many contain gaps or exclusions clients may not even be aware of—until it’s too late. This two-hour class examines everyday issues such as recreational vehicles, who is an insured, and business property.
Member = $56
Non-member= $80
Why Certificates of Insurance...Just Why?
Instructor: Chris Boggs
2 General CE Hours / Approved for P&C Licenses
Without using hyperbole, thousands of certificates of insurance (COIs) are issued every day; and, again without hyperbole, most of them are issued improperly. In fact, your agency may have issued an improper certificate as recently as this morning.
What is it about COIs that can get an agency in trouble? If there were just one or two things, it would make your job a whole lot easier, but in reality, there are about 27 different ways a COI can get you in trouble. OK, so 27 isn't an exact number, but you get the idea. A "simple" COI is a potentially dangerous weapon that can be used against your agency.
Member = $56
Non-member= $80
Life & Health On-Demand Continuing Education Course Library:
Please note: You have 90 days to view your courses once purchased
Could Ethics Be Stunting Your Growth?
Instructor: Sara Bradshaw
3 ETHICSCE Hours / Approved for both P&C and L&H Licenses
Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the conventional "command and control" approach, drawing insights from "Trust & Inspire" Stephen Covey's latest best-seller as well as wisdom from leadership icons, John Maxwell and Warren Bennis. We'll dive deep into reimagining leadership, emphasizing genuine integrity and the true meaning of growth. Through memorable analogies and actionable insights, uncover how leaders and followers coexist in a thriving ecosystem. By the end, walk away with a refined perspective on ethics, poised to unlock unprecedented growth for your organization. In today's complex landscape, the right ethical approach can be the catalyst to leap forward.
Member = $84
Non-member= $120
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
Instructor: Terry Tadlock
3 ETHICSCE Hours / Approved for both P&C and L&H Licenses
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will occur. Buckle up, this will be a little different than most courses you will ever attend, but may just leave your agency not only ethical, but more productive than ever.
Member = $84
Non-member= $120
Disability Income: The Most Undersold Insurance in the WorldSecurity & Medicare
Instructor: Charlie Matejowsky
2 General CE Hours / Approved for L&H Licenses
The odds of being sick or hurt and not being able to work are so much higher than most folks think that Disability Insurance is the most undersold insurance in the world. This webcast shows why there is such a big need for protecting your paycheck which, for 99% of us, is the largest asset we have. You’ll learn how to design an individual Disability Insurance policy for yourself or for clients as well as other ways of protecting your assets at different stages of life.
Member = $56
Non-member= $80
The Trusted Choice Annuity Suitability
Instructor: Dave Evans
4 General CE Hours / Approved for L&H Licenses
The Trusted Choice Annuity Suitability Course satisfies the 4-hour requirement for agents that are life insurance licensed that want to offer annuities.
(Even though an exam is mentioned and offered, it is not required for New Mexico agents)
Member = $112
Non-member= $160
Understanding (and Managing) the Largest Government Benefits: Social Security & Medicare
Instructor: Jerry Rhinehart
3 General CE Hours / Approved for L&H Licenses
The United States government provides various programs to us - two of the largest are Social Security and Medicare. The qualification rules for both are very specific. This three-hour webinar will review the various qualification rules and the complex, and potentially confusing benefits of each program. Additionally, there will be a review of the various insurance products that are available to the Medicare beneficiary that can fill the gaps and a discussion of various products and concepts the Social Security beneficiary can consider so as not to be 100% dependent on that program at retirement time.
Member = $84
Non-member= $120
Should I Do A Roth IRA?
Instructor: Charlie Matejowsky
2 General CE Hours / Approved for L&H Licenses
Federal income taxes are at their lowest point in many years. With the National Debt over $30 Trillion a rise in taxes is imminent. This presentation shows way to create tax free money for the future. It emphasizes both the Individual Roth IRA and the Roth 401(k).
Member = $56
Non-member= $80
The Greatest Insurance Product Ever Created
Instructor: Charlie Matejowsky
2 General CE Hours / Approved for L&H Licenses
In 1913, when the Internal Revenue Service was created, some very visionary people wanted to make sure that families and businesses could be protected and pass on their assets from one generation to the next. That was the foundation of the Greatest Insurance Product Ever Created: Life Insurance. And 109 years later it remains so.
This presentation provides a look at the many benefits provided by life insurance including the types of life insurance and how it can be used as a financial tool.
Member = $56
Non-member= $80
What Ever Happened to "And They Lived Happily Ever After?"
Instructor: Charlie Matejowsky
2 General CE Hours / Approved for L&H Licenses
Planning for retirement took a big turn in the early 1980’s with the passing of the Employee Retirement Income Security Act of 1974 (ERISA), This presentation compares retirement planning before and after ERISA. With a much greater responsibility on each individual to decide what is best for their retirement, needs and solutions are emphasized.
Member = $56
Non-member= $80
Qualifies for Westport/Swiss Re 10% E&O Premium Discount:
Please note: You have 90 days to view your courses once purchased
Coverage Essentials - Business Income: More Important and Much Simpler Than Agents Believe
Instructor: Chris Boggs & Nancy Germond
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such fear exists is because the coverage has long been shrouded in mystery and taught (and understood) incorrectly.
Grasping and properly applying business income coverage requires little more than an understanding of time & because business income is almost entirely based on time. The amount of business income coverage and the coinsurance calculation are almost of secondary importance. In fact, determining the correct coinsurance percentage and coverage limit is the direct result of accurately estimating the time needed for a business to return to full operational capability. Contrary to popular belief, an intimate understanding of financial documents (income statements, balance sheets, etc.) is not necessary to construct a proper business income program.
This session explores the key business income concepts necessary to conquer any fear of this most important coverage.
Member = $84
Non-member= $120
Coverage Essentials - Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs
Instructor: Nancy Germond & Chris Boggs
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even effectuate coverage but neither lawyers nor risk managers seem to believe or accept
this reality.
Agents face pressure from these third-party holders and their clients to possibly commit fraud simply to allow the holder to check a box and the client to get paid. Third party certificate holders want to force wording on certificates that may or may not be supported by the policy language. Obviously, the easy way is to insert information that isn't true simply to avoid the fight and the pressure & just to make the demand go away. This is where errors and omissions (E&O) claims are born.
Never, never put information on either a COI or ECPI that is not and cannot be supported by policy language. Because these documents are nothing more than single-
page evidence that a policy exists, no information contained within them should be forced by an outside party.
Never tire of doing what is right. The problems that appear to be caused by COI and ECPI requests are functionally the result of flaws and gaps in the insurance program placed for the insured.
In reality, what the COI and ECPI holder want is for their contractor or sub-contractor to have specific insurance coverages evidenced by these documents. If the coverages can be placed, no problem; if the coverages cannot be placed DO NOT say they exist on the COI or ECPI.
But even though some COI and ECPI issues can be "fixed" with changes to the insurance program, there are some wording requests that can NEVER be honored. This
session focuses on both sides; what can be fixed, what may not be fixable, and what should NEVER be stated on a COI or ECPI. Buckle up! This is a fun ride.
Member = $84
Non-member= $120
Coverage Essentials - Policy Analysis - Reading, Interpreting, and Understanding Insurance Contracts
Instructor: Nancy Germond & Kim Hutson
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. Included also will be the rules of reading policies, understanding how to read exclusions and exceptions to exclusions, and interpreting keywords and phrases.
Recent comment after the class:
The refresh was an outstanding idea because, with automation being what it is today, we tend to shortcut and rely on the carrier to do our jobs. This course grounded me back to the basics and I needed it. I am glad that it will be available for all newcomers to the industry.
Member = $84
Non-member= $120
Coverage Essentials - Understanding Commercial Property Gaps and Knowing How to Fill Them
Instructor: Chris Boggs & Nancy Germond
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such fear exists is because the coverage has long been shrouded in mystery and taught (and understood) incorrectly.
Grasping and properly applying business income coverage requires little more than an understanding of time & because business income is almost entirely based on time. The amount of business income coverage and the coinsurance calculation are almost of secondary importance. In fact, determining the correct coinsurance percentage and coverage limit is the direct result of accurately estimating the time needed for a business to return to full operational capability. Contrary to popular belief, an intimate understanding of financial documents (income statements, balance sheets, etc.) is not necessary to construct a proper business income program.
This session explores the key business income concepts necessary to conquer any fear of this most important coverage.
Member = $84
Non-member= $120
Agency E&O Exposures and Defenses
Instructor: Chris Boggs
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O claims and allegations and also the rewards an agency could earn for strong internal practices and good customer service. It is important to raise awareness of where E&O vulnerabilities exist and take the time to develop strong habits among agency personnel. This seminar will utilize claim statistics, case studies, storytelling, risk assessments and questionnaires to provide an engaging environment for participants to learn in.
In order to meet the 3-hour requirement, the following individual modules are included in this course:
- Agency Defenses: Documentation
- E&O Exposures When Using Social Media
- Limiting Exposures to Data Breaches
- E&O Considerations of Agency Operations
Member = $84
Non-member= $120
Professional and Executive Liability Coverage Gaps and How To Fill Them - Part 1
Instructor: Sharon Koches and Dick Clark
3 General CE Hours / Approved for P&C and L&H Licenses
Errors and omissions by an insurance producer can be extremely costly and damaging to the producer’s professional reputation. This course is designed to help insurance agents and brokers prevent many types of errors and omissions involving professional liability and executive liability coverages. The verb prevent is used here in the risk management sense. Loss prevention seeks to reduce the frequency or likelihood of claims. Complete avoidance is impossible. An agent or broker who has handled everything properly, following every guideline within this course, may still be sued for some alleged error or omission. However, the producer who successfully completes this course is less likely to be charged with an error or omission and will probably be better able to defend himself or herself against these allegations.
Part 1 covers:
- Professional and Executive Liability Exposures and Coverage Triggers
- Common Features of Professional and Executive Liability Policy Forms
- Avoiding Professional Liability Erros and Omissions
Member = $84
Non-member= $120
Professional and Executive Liability Coverage Gaps and How To Fill Them - Part 2
Instructor: Sharon Koches and Dick Clark
3 General CE Hours / Approved for P&C and L&H Licenses
Errors and omissions by an insurance producer can be extremely costly and damaging to the producer’s professional reputation. This course is designed to help insurance agents and brokers prevent many types of errors and omissions involving professional liability and executive liability coverages. The verb prevent is used here in the risk management sense. Loss prevention seeks to reduce the frequency or likelihood of claims. Complete avoidance is impossible. An agent or broker who has handled everything properly, following every guideline within this course, may still be sued for some alleged error or omission. However, the producer who successfully completes this course is less likely to be charged with an error or omission and will probably be better able to defend himself or herself against these allegations.
Part 2 covers:
- Avoiding Directors and Officers (D&O) Errors and Omissions
- Avoiding Errors with other Executive Liability, Crime Insurance
Member = $84
Non-member= $120
Roadmap to Cyber and Privacy Insurance - Part 1
Instructor: Sharon Koches and Millicent Workman
3 General CE Hours / Approved for P&C and L&H Licenses
Part 1 helps to define what cyber liability is and isn't. Part 2 will discuss coverage, insuring agreements and exclusions. We hope you'll join us for both sessions.
Our world is changing and we as agents & brokers need to help our clients understand the need to protect their businesses as technology impacts exposures in order to do this, we need to understand the exposure and coverage.
A business used to feel fully protected when they purchased Property, General Liability, Auto and Workers Compensation. A variety of emerging issues now require we pay special attention to exposures not adequately covered by the Business Owners or Package Policies.
Areas covered in Part 1:
- Demystifying Cyber and Privacy Loss Exposures and Insurance Coverage
- Information Security Liability Exposures
- Privacy Liability Exposures
- First-Party Property Loss Exposures
- Emerging Cyber and Privacy Exposures
- Cyber Space and Privacy Loss Control
- Underwriting Cyber and Privacy Insurance
Member = $84
Non-member= $120
Roadmap to Cyber and Privacy Insurance - Part 2
Instructor: Sharon Koches and Millicent Workman
3 General CE Hours / Approved for P&C and L&H Licenses
Part 1 helps to define what cyber liability is and isn't. Part 2 will discuss coverage, insuring agreements and exclusions. We hope you'll join us for both sessions.
Our world is changing and we as agents & brokers need to help our clients understand the need to protect their businesses as technology impacts exposures in order to do this, we need to understand the exposure and coverage.
A business used to feel fully protected when they purchased Property, General Liability, Auto and Workers Compensation. A variety of emerging issues now require we pay special attention to exposures not adequately covered by the Business Owners or Package Policies.
Areas covered in Part 2:
- An Overview of the Insuring Agreements within a Cyber and Privacy Policy and the First-Party Post Breach Response Insuring Agreement
- Third-Party Liability Insuring Agreements
- First-Party Time Element Insuring Agreements
- First-Party Theft of Property Insuring Agreements
- Limits, Retentions, and Other Important Policy Provisions
- Policy Exclusions
Member = $84
Non-member= $120
Understanding Risk Mitigation and E&O Claims
Instructor: Chris Boggs
3 General CE Hours / Approved for P&C and L&H Licenses
(10% Westport/Swiss Re premium discount qualified)
Understanding Risk Mitigation and E&O Claims” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O claims and allegations and also the rewards an agency could earn for strong internal practices and good customer service. It is important to raise awareness of where E&O vulnerabilities exist and take the time to develop strong habits among agency personnel. This seminar will utilize claim statistics, case studies, storytelling, risk assessments and questionnaires to provide an engaging environment for participants to learn in.
Member = $84
Non-member= $120
Associate in Insurance Account Management - AIAM DESIGNATION
Instructor: Jeff Odom
21 General CE Hours / Approved for P&C and L&H Licenses
Make your CE count for more than just hours! Here is a designation course you can earn, and you do NOT have to update every year to maintain it.
The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention. Such an important part of understanding the insurance industry is learning how to properly manage and service your agency books of business!
Please click on the "More Info" below for more details!
Member = $500 (THAT'S $24/hour for our members!)
Non-member= $715
(Please note, this course does not qualify for the 40% discount for first time Aben takers)
Please note: You have 90 days to complete the courses to earn this designation
